The Poltrock Team’s New Client Concierge Takes Client Service to the Next Level

First impressions really do make the difference, and that’s especially true in the real estate industry. Let’s say a buyer calls for details on a property they saw listed for sale. Naturally, this prospective client wants to talk with a pleasant, informed team member right away. If the caller is placed on an extended hold, or (worse yet) forced to leave a message that might be ignored or forgotten, they’re likely to hang up and call another agency.

Fortunately, homebuyers who call The Poltrock Team’s office will have a delightfully different experience. Within just a few minutes, they’ll speak with Emily Kephart, the team’s very capable client concierge. A lifelong Murphy resident and Murphy High School graduate, Emily has been working in this brand-new position since July 2018. She is thrilled to find a job she enjoys right in her hometown.

When a buyer calls with an inquiry, Emily quickly provides essential details on available properties, and pairs the buyer with the agent who can best serve that client’s needs. Next, Emily presents available financing options, saving the buyer valuable time when it counts the most. While Emily’s services provide a clear advantage to buyers, sellers also benefit, as their properties receive the consideration they deserve.

As each real estate transaction reaches its conclusion, Emily supports the buyers’ agents during closing transactions. She finds these experiences very rewarding, as she knows that her efforts helped a very busy realtor to better serve their client. Emily notes that The Poltrock Team’s Donna Srabian is especially grateful for Emily’s assistance. “During the first one I closed with Donna, she told me over and over again how much I had helped her.”

Emily Kephart also functions as part of a highly effective real estate team. Team members also include four well-regarded realtors, a listing coordinator, a closing coordinator, and a skilled marketing assistant. The team’s innovative structure provides clients with a one-stop resource for all their real estate needs.

Emily thoroughly enjoys her interactions with other team members, and she feels a real sense of family within the close-knit group. She also values the real estate industry knowledge she has received from her realtor colleagues. Finally, Emily highly values John Poltrock’s leadership skills, and emphasizes that he’s the driving force behind the team’s success. “John is an amazing team leader. “

When Emily begins each workday, she knows she’ll encounter new challenges that broaden her skill set. She loves helping clients with their diverse real estate needs, and she takes every opportunity to assist her fellow team members. In other words, Emily is a young woman who absolutely loves her job, and she’s grateful that John Poltrock invited her to join the team.

Outside the office, Emily socializes with her family and friends, and she’s a devoted aunt to her niece Braylen and nephew Hunter. You might say that this talented young woman is enjoying the best of both worlds.

The Poltrock Team – REMAX Mountain Properties – Murphy NC – – Call us Toll Free at 1-866-Murphy-NC or 1-866-687-7496 – Murphy’s #1 Real Estate Team