Real estate transactions often come with unexpected hurdles. Some are major. Others… feel a little unnecessary.
Recently, during the sale of one of our listings, the lender requested that the water heater be secured to the wall. Normally, this makes sense when a water heater is in a garage or living space where it could potentially be bumped or knocked over.
But this one? It was located in a crawlspace.
While it wasn’t in a location where it could realistically tip over, the request still had to be addressed to keep the transaction moving forward.
Instead of delaying closing or passing the task along, our team lead, John Poltrock, personally went into the crawlspace and secured the unit to satisfy the lender’s condition.
Was it glamorous? No.
Was it necessary to get our seller to closing? Yes.
At The Poltrock Team, we believe our job doesn’t stop at listing a property. We handle the details, solve the problems, and say yes to the extra steps — even when they seem minor — to protect our clients’ timelines and peace of mind.
Because smooth closings don’t happen by accident. They happen because someone is willing to go above and beyond.
Watch the full video here:
The Cherohala Skyway, one of the most stunning scenic drives in the U.S., has just been awarded Hagerty’s 2025 Road of the Year. Known for its winding curves, breathtaking mountain views, and peaceful drive, the Skyway connects Robbinsville, North Carolina, to Tellico Plains, Tennessee—and it’s less than an hour from our office at 
