Learning, Leadership, and a Little Family Fun at the NC REALTORS® Convention in Wilmington!

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This past weekend, John, Jessica, and Katie traveled to beautiful Wilmington, North Carolina, for the annual NC REALTORS® Convention! It was a fantastic weekend filled with professional development, networking, team building, and plenty of opportunities to enjoy everything Wilmington has to offer.

Staying Connected and Ahead of the Industry

The NC REALTORS® Convention brings together real estate professionals from across the state to share ideas, discuss industry trends, and learn from one another. Throughout the event, John, Jessica, and Katie attended educational sessions, connected with fellow REALTORS®, and gained valuable insights to bring back to our team.

One of the highlights of the convention was John’s participation in a Broker-in-Charge (BIC) panel, where he joined other industry professionals to discuss pressing issues facing today’s real estate market. It was a great opportunity to share his experience, exchange perspectives, and contribute to important conversations about the challenges and opportunities shaping our industry.

Exploring Wilmington and Making Memories

Of course, the weekend wasn’t all business! John, Jessica, and Katie also made time to enjoy some family fun and explore the beautiful coastal city of Wilmington.

From bike tours and sightseeing to trying out local restaurants, they took full advantage of their time together. Wilmington’s historic charm, scenic waterfront, and vibrant dining scene provided the perfect backdrop for some relaxation and quality family time between convention activities.

Growing Stronger Together

Beyond the educational sessions and industry discussions, the convention was a wonderful opportunity for team building and strengthening relationships. Taking time away from the everyday hustle allows us to gain fresh perspectives, recharge, and return with renewed enthusiasm for what we do.

Continuing education, professional involvement, and strong relationships are at the heart of our commitment to real estate. Events like the NC REALTORS® Convention remind us how important it is to stay informed, remain engaged, and continually look for ways to better serve our clients and community.

John, Jessica, and Katie returned from Wilmington with new knowledge, great memories, and plenty of inspiration. We’re excited to put what they learned into practice and look forward to the next opportunity to learn, connect, and grow!

#NCRealtors #RealtorConvention #WilmingtonNC #RealEstateLeadership #TeamBuilding #ContinuingEducation

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The Poltrock Team’s New Client Concierge Takes Client Service [real estate industry] to the Next Level

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First impressions really do make the difference, and that’s especially true in the real estate industry. Let’s say a buyer calls for details on a property they saw listed for sale. Naturally, this prospective client wants to talk with a pleasant, informed team member right away. If the caller is placed on an extended hold, or (worse yet) forced to leave a message that might be ignored or forgotten, they’re likely to hang up and call another agency.

Fortunately, homebuyers who call The Poltrock Team’s office will have a delightfully different experience. Within just a few minutes, they’ll speak with Emily Kephart, the team’s very capable client concierge. A lifelong Murphy resident and Murphy High School graduate, Emily has been working in this brand-new position since July 2018. She is thrilled to find a job she enjoys right in her hometown.

When a buyer calls with an inquiry, Emily quickly provides essential details on available properties, and pairs the buyer with the agent who can best serve that client’s needs. Next, Emily presents available financing options, saving the buyer valuable time when it counts the most. While Emily’s services provide a clear advantage to buyers, sellers also benefit, as their properties receive the consideration they deserve.

As each real estate transaction reaches its conclusion, Emily supports the buyers’ agents during closing transactions. She finds these experiences very rewarding, as she knows that her efforts helped a very busy realtor to better serve their client. Emily notes that The Poltrock Team’s Donna Srabian is especially grateful for Emily’s assistance. “During the first one I closed with Donna, she told me over and over again how much I had helped her.”

Emily Kephart also functions as part of a highly effective real estate team. Team members also include four well-regarded realtors, a listing coordinator, a closing coordinator, and a skilled marketing assistant. The team’s innovative structure provides clients with a one-stop resource for all their real estate needs.

Emily thoroughly enjoys her interactions with other team members, and she feels a real sense of family within the close-knit group. She also values the real estate industry knowledge she has received from her realtor colleagues. Finally, Emily highly values John Poltrock’s leadership skills, and emphasizes that he’s the driving force behind the team’s success. “John is an amazing team leader. “

When Emily begins each workday, she knows she’ll encounter new challenges that broaden her skill set. She loves helping clients with their diverse real estate needs, and she takes every opportunity to assist her fellow team members. In other words, Emily is a young woman who absolutely loves her job, and she’s grateful that John Poltrock invited her to join the team.

Outside the office, Emily socializes with her family and friends, and she’s a devoted aunt to her niece Braylen and nephew Hunter. You might say that this talented young woman is enjoying the best of both worlds.

The Poltrock Team – REMAX Mountain Properties – Murphy NC – www.ILoveMurphy.com – Call us Toll Free at 1-866-Murphy-NC or 1-866-687-7496 – Murphy’s #1 Real Estate Team