EXCELLENT  
  
 Based on 351 reviews 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Debbie Owens 
 
September 30, 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
John was not our realtor and he assisted and helped more than the realtor we had selected. It didn’t take us long to know we made a mistake not selecting John. If John had been our realtor I believe the house would have sold a year when prices were better. I feel that we sold $100,000 less than we would have a gotten a year ago. I would highly recommend John. He gives you a report each week. We never heard from ours.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Maria Rodriguez 
 
September 23, 2026
 
 
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John Poltrock and his team made the process of selling our home very smooth.  They are very knowledgeable of the local real estate market and provided expert advise on pricing and marketing strategies. They listened to our concerns, and were always very respectful.  They were very well organized.  Each team member was always very prompt in getting back with us and consistently provided the correct answers.  It was a very good experience working with them.  Highly recommended!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Curt Corkern 
 
September 17, 2026
 
 
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Derrick Palmer was a great help to us, both in locating a property and investigating those properties we were interested in. He was always available to assist us with our questions and provide timely feedback. Derrick was fantastic to work with as a buyers agent. Thank you Derrick!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Raisingmytribe 
 
September 17, 2026
 
 
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We listed with Derrick and had multiple offers on our property within a few days. Highly recommended
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Jeffrey Greenlaw 
 
September 11, 2026
 
 
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Best realtor in town! They took excellent care of me and took the time to educate me on the market and didn't push me at all. Gave me what I needed to decide what is best to do. Thank you.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Sherry Pegnetter 
 
September 3, 2026
 
 
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They did a great job helping me price my house and helping me understand the process. I'm excited to work with them and get my house sold! John and Sarah are amazing and everyone at the team is so helpful and on top of everything.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Mark Hawkins 
 
August 24, 2026
 
 
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Great to work with.  A++++
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Charbear 
 
August 16, 2026
 
 
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This review is going to cover looking for our new home, as well as service before the sale and afterwards (something you don't often think about with a Realtor).

Bobby Hurley and the Poltrock Team (including Bobby's son, Jake) were an absolute pleasure to work with. Bobby's market knowledge and guidance were instrumental in us finding and purchasing an exciting new home.

His professionalism, honesty, hard work, knowledge, as well as service both before and after the sale with just the right amount of southern charm, have been second to none.

After we moved in, we encountered a few small issues like often happens, especially when you are buying an existing home. John Poltrock, who represented the Seller, along with Bobby, went above and beyond the call of duty to help us get everything in working order. John's stable of recommended service providers that we utilized included plumbing, electrical, gas, handyman, pest control, etc. and every one of these people did a great job at a fair price.

I thank and highly recommend John Poltrock, Bobby Hurley and the Poltrock Team to anyone looking for a Buyer or Seller Agent in Western North Carolina or North Georgia areas near Murphy, Franklin, Bryson City, Blue Ridge, Eljay and more!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Terry Fluke 
 
July 12, 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Best realtor experience I have ever had with buying or selling a home.  Thomas was great to deal with and provided critical advice along the way. He also recommended other professionals to assist, and they were top notch as well.  I highly recommend this Realtor.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Jeff Dernavich 
 
July 6, 2026
 
 
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We were so pleased with the service and experience working with the Poltrock team and Alaina specifically! She was incredibly responsive and went above and beyond to help us with an out of town purchase with recommendations for service providers and other feedback and advice. We are thrilled to own the condo and so glad that Alaina and the Poltrock team supported us through the process!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Lisa C 
 
June 29, 2026
 
 
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I had a very positive experience with the Poltrock Team. I would recommend working with them to anyone. Jake was very accommodating and professional. Thanks for everything!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Deb White 
 
June 11, 2026
 
 
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Alaina Wright excelled in every regard and we highly recommend her! If you are looking for someone who is very responsive, a great communicator, on top of the details and willing to negotiate the best deal then Alaina should be your first choice realtor!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Ann Coker 
 
June 8, 2026
 
 
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John was great to work with and always so helpful!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Betsy Wolf 
 
June 6, 2026
 
 
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We are fortunate enough to choose Alaina right with the Polrock team as our realtor. She went above and beyond for us in finding us the perfect home. We have a friend for life.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Pam Summers 
 
June 5, 2026
 
 
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If you are selling a house, I would recommend Poltrock Realty.  The listing and selling of my cabin went very smooth with them.  I appreciated the videos that they sent during the different phases of selling a home. The videos were helpful and answered several questions that I had.  Everyone I spoke with was very friendly and helpful.  I would use them again if buying or selling in the area.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Christi Asher 
 
May 27, 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Working with John Poltrock and his team was an absolutely fantastic experience from start to finish. They were knowledgeable, responsive, professional, and truly had our best interests in mind throughout the entire process. Selling my cabin was emotional and bittersweet, but they made everything feel smooth and manageable every step of the way.

What really stood out was their attention to detail, communication, and dedication. No question ever went unanswered, and they consistently went above and beyond to make sure we felt informed and confident in every decision. Their expertise in the market and negotiation skills were invaluable, and we couldn’t be happier with the outcome.

If you are looking for a realtor who is trustworthy, hardworking, and genuinely cares about their clients, I highly recommend The Poltrock Team!  I am so grateful for all of their help and would absolutely work with them again in the future!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Joanne Farrell 
 
May 25, 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Selling your home and moving is one of life's more stressful and emotional experiences.  The POLTROCK team made it a breeze. From the listing date to an excepted offer was only 3 days.  I know, I couldn't believe it either, but it's true.  Many thanks to John and his team, Melissa, Kristen, Sarah and Robin, for a job well done.  They truly are NUMBER 1!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Randy Dye 
 
May 23, 2026
 
 
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Very satisfied with your team ~ job well done
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 John Farrell 
 
May 22, 2026
 
 
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Placed house on market on a Thursday, I got three quick viewings scheduled. House was  sold on Monday. Professional marketing and follow through. 3 work days from list to sold.. terrific job. John Poltrock and team are the number one realtor in the area.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Troy Aucoin 
 
May 7, 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Great to work with and they keep you informed.  Our place was under contract within 6 days of going on the market.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Margaret Menge 
 
April 24, 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Thank you to John Poltrock and all of his employees for going above and beyond. We needed to sell a home in Murphy from out of state, and didn't have access to it for months because it was in probate. When John finally went into it, it had been flooded, and there was standing water in half the house. John took video and sent it to us, and then his firm kindly held keys to lend to various contractors I hired from afar. They even looked over the contractor's work for us. When it came time to sell, they found a buyer quickly who was willing to pay what we asked for the house. Thanks so much to John and the Poltrock team for being really great at what they do and for taking great care during the whole process of selling this house. I'll just add that I was working with the Poltrock Team right at the time of the terrible hurricane hit to the North Carolina mountains, and that even with this calamity so close to them, they kept their doors open and continued service to clients with no real interruption.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 TIM Poole 
 
April 22, 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Wow! I have been blessed with buying and selling different homes over the years. John and his team are without question the most professional and well organized team I have ever dealt with. They walk you through each and every step, have weekly update calls and some very informative short videos to help you understand each step. I needed to complete a few items to get the home ready to sell and John and his team arranged local subcontractors for me to complete everything needed. John truly does have a team to help . Everyone was excellent.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 D Weiler 
 
April 12, 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Derrick with Poltrock  was very helpful as I was an out of state buyer. Derrick even went to one listing and videoed it for me. Derrick was very attentive, was always prompt, professional and very quick to get back with me on the many questions I had. Overall, I had a great buying experience thanks to Derrick.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Matt Burrell 
 
April 8, 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Best real estate company around! They sell your house fast and don't miss any details.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Leslie Bogani 
 
April 3, 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
We had a wonderful experience purchasing a cabin home with Alaina Wright as our agent! The whole Poltrock team was professional and helpful. Alaina went above and beyond  for us and we highly recommend her. We will be happy to use their services when future needs arise.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Carolina Floorz 
 
March 25, 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
John was great to work with! Highly recommended him and his team!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Johnny Parrish 
 
March 12, 2026
 
 
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Amazing we dealt with Jake Hurley he is an awesome realtor was there for our every need on our purchase from out of state sent us video and made it easy for us wish I could give him more than 5 stars
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Russell Beyersdorf 
 
January 23, 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Bobby with Poltrock was instrumental in assisting our mountain home purchase and made it easy from the beginning all the way thru the process…he was professional and a great communicator!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Rosamond Grace Day 
 
January 18, 2026
 
 
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We met John Poltrock so he could put our house on the market and three weeks later it was sold. Can’t get better than that!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Stephanie Lajoie 
 
January 16, 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
John and his team were a joy to work with!  Looking forward to many more successful transactions in the future.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Perry Johnson 
 
January 16, 2026
 
 
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Great people Great experience  thanks soo much
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Rita Quimby 
 
January 13, 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
The process of selling our home was flawless. John and his team paid close attention to every detail. We now understand why Poltrock Realty is the number one Realtor in Murphy.
Many thanks to everyone.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Rondall Rice 
 
January 10, 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
We would give more stars if we could! After languishing for more than a year with only two showings (and very little feedback), we finally changed realtors to Thomas Sumpter and the Poltrock Re/Max team. I was assisting my 82-year old mother, who had never worked these issues before and lives literally across the state. Thomas and the team were so kind and patient. She received great advice and such wonderful, clear information at each step in the process. Showings started immediately, and the feedback (texts and emails) and weekly statistics were outstanding. An easy closing, assisted by Kristin, who provided constant, clear instructions and information, and reminders of items to accomplish before and after closing. Honestly, we felt at the time like we were their sole, most important client!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Lady Liberty 
 
December 28, 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
AMAZING!!! Our entire experience with buying a house went so smooth, thanks to Kristin Burroughs with the Poltrock Team at ReMax. From the first day we walked through their doors, we were greeted with a friendly smile by Laurie, to the last day when we signed the closing papers, we had an excellent home buying experience! Kristin helped us EVERY step of the way. She is extremely efficient, organized, prompt, and a genuinely caring realtor and person. She arranged all of the inspections, and reached out to them to follow-up, etc. She promptly responded to our every call, email, and text. Kristin was an absolute pleasure to work with and would highly recommend her and the Poltrock Team to help you buy or sell your house!!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 renee west 
 
December 27, 2025
 
 
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Great & Very Polite people to do business with. Gets back in touch with you very fast when you have to leave a message. Amazing Experience and Highly Recommend to everyone ❤️ Thank you Very Much for the toolbox I won through your company. My Family will truly get a lot of use out of it , especially it being in the  place we call, Heart of the Home❤️The Kitchen
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 S P 
 
December 16, 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
It has been a pleasure working with John and the Poltrock team!
They did an outstanding job in selling my home.
They reached out to me weekly and kept me informed on everything.
They truly are #1 in the business!
Whether you're buying or selling you want the best team around.
The Poltrock Team IS the best around.
You all are amazing 👏
Thank you for all that you do!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Christian Cook 
 
December 12, 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
Working with John was fantastic. Very communicative and flexible to accomplish our goal! I look forward to working with him again.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 April Curle 
 
November 29, 2025
 
 
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What an absolute joy it has been working with the team from Poltrock finding our forever home and relocating to NC from Florida.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Dave Lammers 
 
November 22, 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
I give the Poltrock Team two stars out of five.  I don’t write reviews unless I have a particularly good or bad experience.  After reading a bunch of rave reviews on here, I can’t help but wonder why my Poltrock Team experience was so terrible, or if those reviews are even legitimate.  I certainly didn’t receive any of the great treatment I read about in those reviews.

To be fair, I am directing this review at the Poltrock “Team” but I only met and dealt with my realtor.  I never interacted with any other member of the team.  Also, I was a buyer, not a seller.  In any case, here are the bad experiences I had with this team:

1.	I made it clear from the first interaction with the realtor that I would be coming into town for three days to look at houses and decide which one to purchase and I really needed my realtor’s undivided attention for those three days to get through the list of houses I wanted to see.  She guaranteed that she would be 100% available for me.  Once I got there, however, I felt like her lowest priority, as she only gave me about one days worth of looking at properties.  Many on my list I never got the chance to see.
2.	The realtor told me that one of the big advantages of working with the Poltrock Team is that they always had a line on properties before they actually hit the MLS.  She never suggested a single property to me – I found every one myself.
3.	I don’t think my realtor worked weekends, not even to answer email/text messages.  After sending messages to ask even simple questions, it was often a day or more before I got any kind of response, especially on the weekend.  In general, responses to my questions were slow enough to leave me wondering if she ever got them.
4.	We performed a home inspection and noted some things that needed to be addressed.  We agreed to split the cost of repairs with the seller.  My realtor put an incorrect amount for the repair cost in the draft contract, which I noted and told her about.  She never fixed it and the wrong number (costing me more money) made it to the final contract.  Yes, I signed it with the wrong number because based on the turnaround times I experienced with my realtor, I didn’t have time to wait for however long it would take to get that fixed.  After pointing it out to her when I signed, she acknowledged responsibility for the error and said she would cover it.  She never made good on that, even when I asked her about it repeatedly after the closing.
5.	The house was sold furnished.  I went through the exclusion list and asked about specific items and furnishings in the house and whether they would stay or not.  She definitively told me the items I was concerned about would stay.  They didn’t.  She promised to work with her team to see the fair way to handle the situation and never made any offer on how to handle it.  Took no responsibility and it was just my “tough luck”.  This was a couple thousand dollars worth of items I had to replace out of pocket.
6.	The realtor went to the attorney’s office with us at 8:30 am for the closing.  The closing was delayed for some time to get some of the paperwork straight and she promptly left.  That was the last I ever saw her.  It took until about noon to get things fixed to proceed with the closing and then recorded around 4:00 pm.  Once it was recorded, I got a text message from my realtor that she was going to go get her sign and leave the keys somewhere I could find them.
7.	I never was offered a single word of congratulations on the house.  No celebratory drink or dinner or little friendly housewarming gift like a bottle of wine or little plant or any of the things I’m used to seeing from realtors after a sale is made.
8.	I wrote a detailed email to Mr. Poltrock personally to explain how his “team” didn’t meet the mark for me.  I told him about all the things above in great detail.  I wanted to give him a chance to make things right and I certainly didn’t want to blindside him with a poor review.  That was a week ago and I haven’t received any sort of response.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Connie Galloway 
 
November 19, 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
This agency is the best!! The people go above and beyond to make sure you find your home. They are friendly, kind, caring, and knowledgeable of the area. I could not have found better people!!! This agency is outstanding!! I highly recommend them!!!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 raul coto 
 
November 18, 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
Awesome experience The whole team Themis focused on your success Thank you John for all you did for us!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Mitzi M 
 
October 31, 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
John Poltrock and his team was worth every penny of their commissions and more! You will not be disappointed going with them for your buying or selling needs. They helped to deal with issues that shouldn't even been theirs to deal with in helping to provide solutions. So grateful to him and his team. May they all be blessed 10 fold! Thank you!!!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 John Lowe 
 
October 23, 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
John Poltrock is literally the best in the business!  Extremely thorough, and is detail oriented so you know exactly how he works. I would not consider anyone else for real estate transactions in NC or GA or anywhere else he is licensed!   The process was simple and was above and beyond anything I could have expected.  Very happy with the sale of our property!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Luther B Stokes 
 
October 23, 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
It is now a full week after our closing in Murphy and now feel after the stress of selling , closing and moving it is an appropriate time to write a review . John and his team are top notch and extremely professional and thorough . You might pay a little more for their services but in this world you get what you pay for !   His team especially Sarah and Kristin were the best and answered all of our questions . Selling is a very stressful time in anyone's lives especially when your buyers were less then honorable , taking advantage of our kindness by having numerous items shipped to our home and dropping off a U Haul full of items in to our garage before closing when we were told just a "couple" of boxes ...........Not Johns fault but certainly their agents . We would highly suggest using The Poltrock Team to sell your home and in a buyers market we were very happy with the results !
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Holly Carlisle 
 
October 21, 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
I couldn't be happier with the professionalism and care I got from the Poltrock Team!! Their attention to every detail was amazing from the initial meeting to the follow up call.  What could have been a long, drawn out project turned out to be stress free. Each agent was terrific!! They've got the process so well planned and organized - truly impressive! If you want to sell or buy, don't think twice, call the Poltrock Team!!!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Sarah L 
 
October 20, 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
Wonderful! Very engaging and knowledgeable group. Would 10/10 recommend!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Cindy Sue 
 
October 14, 2025
 
 
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The Poltrock Team did an awesome job in the selling of our home. They were very professional and organized throughout the whole process. Sarah was very attentive and made sure we were informed about everything along the way. This may not be the norm, but they had our house listed and under contract within a week of our initial phone call to them. We are super happy customers and will definitely use them in the future!
Cindy and Ken
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 John Ramsey 
 
October 14, 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
The wife and myself had a Great experience in the hunt to purchase our Forever Home while working with The John Poltroc Team . Can’t say enough about how much agent Sarah Thompson helped us in the task of finding the Perfect home. She was Very much willing to go to any home that we were interested in seeing and do FaceTime so we could get a good look at them . Sarah went above and beyond in helping us in this quest . In the end after seeing several homes we found and purchased our Forever home, And we have became friends with Sarah , John & Some of the others on John’s Team . When you are ready to start looking to purchase your next or first home , Please give our friends at John Poltroc a call . We believe you can get it done with them . And P.S.  You just might make some new friends there with them as well .  Happy Home Hunting to you , John Ramsey
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Daniel Fisher 
 
October 14, 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
Working with the Poltrock team was a good experience they get the job done.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Jennifer Moore 
 
October 14, 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
You will never find a better realtor to do business with.  Everything was precisely planned to the very last detail. Thank you Poltrock team.
  
 
 
 
 
 
 
 
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