John Poltrock and his team at ReMax in Murphy, NC were a pleasure to work with from start to finish. They kept us constantly informed on their efforts to sell our vacation house. Within only three months after listing with John, we signed a contract to sell.
After signing the contract, there were several things that needed to be done to the house to meet the seller’s requirements. Because we live hundreds of miles away, this could have been difficult for us. However, The Poltrock Team completely relieved us of that burden. Whatever needed to be done – they did, cheerfully and efficiently.
Here is the best example of that. After we closed on the sale in Murphy, we were driving back to our home in Florida. While underway, we called Dish Network to discontinue our service. We found out that we were required to box up the TV receiver and other components, and ship them back to Dish.
However, we were well away from Murphy, and the new owners were already moving in. It could have posed a serious dilemma for us, but it was no problem for John. We called John, and informed him of the situation. Remember, we had already closed on the house, and John’s formal responsibilities could have ended there.
But John is not that kind of person. He quickly said “Have them (Dish) send the return box to me, and I will box things up and send them back.” Another problem solved quickly, cheerfully, and efficiently.
From proactive updates to going the extra mile after closing, John Poltrock gave us first class service. Trust murphy nc realtors who treat you like family, not just a sale.
Thank you, John, and your staff!
— Rob & Carol Johnstone